c777's Privacy Policy

Introduction and Scope

c777 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to c777's website, mobile app, and all related services. When you register on our platform, log in, or use any of our services, you agree to the terms of this Policy.

The purpose of this Policy is to transparently inform users about what information c777 collects, why it is collected, and how it is kept secure. This Policy is consistent with our Terms and Conditions, and both documents should be read together.

This Policy applies only to c777's own platform. Third-party websites and services have their own privacy policies, and c777 bears no responsibility for those.

Types of Information Collected

c777 may collect the following types of information:

2.1 Identity and Contact Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Current address

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or bank account numbers (for deposits and withdrawals)
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history

2.3 Account Activity Information

• Login ID and session duration
• Game and betting activity history
• Bonus claims and wagering activity
• VIP level and points information

2.4 Technical Information

• IP address and device type
• Browser and operating system details
• Browsing patterns and duration on the website

How Information Is Collected

c777 collects user information in several ways:

3.1 Directly from the User

You provide information directly when filling in the registration form, submitting identity verification documents, making deposit or withdrawal requests, and contacting customer support. We use this information only for specified purposes.

3.2 Through Automated Technologies

When you use c777's website or app, certain information is collected automatically through cookies, web beacons, and log files. This information helps monitor and improve the performance of the platform.

3.3 Through Third Parties

Specific information may be collected from identity verification services or payment processors where necessary to ensure the security of your account.

Purpose of Using Information

c777 uses the collected information for the following purposes:

• Account Management: Completing the registration process, keeping login secure, and assisting with account management.
• Financial Transactions: Processing deposits, handling withdrawal requests, and preventing fraud.
• Identity Verification: Confirming the age and identity of account holders.
• Customer Support: Providing assistance via live chat and email, and resolving issues.
• Service Improvement: Analysing user experience to improve the platform.
• Promotional Communications: Sending information about bonuses and offers where you have given your consent.
• Legal Obligations: Complying with applicable laws and regulations.

We will never use your information for any purpose not stated in this Policy. Following c777's Responsible Gaming Guidelines is important for every user, and user information may also be required to manage that programme.

Data Storage and Security

c777 applies industry-standard technical and administrative measures to protect user information. All data stored on our servers is secured with SSL encryption, which prevents unauthorised access during data transmission.

5.1 Technical Security Measures

• All data transmission secured with 256-bit SSL encryption
• Firewall and intrusion detection systems are active
• Regular security audits are conducted
• Two-factor authentication (OTP) is available

5.2 Data Retention Period

Information collected while an account is active is retained during that period. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations and resolve disputes.

5.3 Administrative Controls

Only authorised staff may access users' personal information, and they are bound by confidentiality agreements. All instances of data access are logged and reviewed regularly.

Sharing Information with Third Parties

c777 never sells your personal information to third parties. However, specific information may be shared in the following limited circumstances:

6.1 Service Providers

Payment processors (such as bKash, Nagad, Rocket, and banks), identity verification agencies, and technology service providers will receive only the information necessary to complete their specific tasks. All such parties are bound by confidentiality agreements.

6.2 Legal Obligations

Information may be disclosed when required by a court order, government directive, or lawful legal process. In such cases, c777 provides only the information legally required.

6.3 Fraud Prevention

If suspicious activity is identified or a fraud allegation is raised, relevant information may be shared with the appropriate authorities.

6.4 Business Restructuring

In the event of a business restructuring, merger, or acquisition involving c777, user information may be transferred to the new entity; however, that entity will be bound by the terms of this Policy.

Cookies and Tracking Technologies

c777's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help the platform remember your preferences.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Remember your language preference and settings.
• Analytics Cookies: Help review platform usage to improve services.

7.2 Cookie Controls

You can block or delete cookies from your browser settings. Please note, however, that disabling essential cookies may prevent certain important platform features from working properly.

User Rights

As a c777 user, you have the following rights over your own personal information:

• Right to Know: You may request to know what information c777 holds about you.
• Right to Rectification: If any of your information is incorrect or outdated, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured, readable format.
• Right to Object: You may request to opt out of promotional communications.

To exercise these rights, please contact our customer support team. c777 will review your request within a reasonable time. For general questions, you may visit our FAQ section.

Protection of Minors' Information

All c777 services are intended for persons aged 21 or over. We do not knowingly collect information from anyone under the age of 21.

An age verification process is in place during registration. If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has registered on c777, please contact our customer support promptly.

Policy Changes

c777 reserves the right to revise or update this Privacy Policy as needed. When a significant change is made, the new date will be published on this page and users will be notified by email or platform notification.

Continuing to use the platform after a policy change will be taken as your acceptance of the revised policy. It is therefore advisable to review this page regularly.

Previous versions of this Policy are available from c777 customer support upon request.

Contact

For any questions, comments, or requests about this Privacy Policy, please contact the c777 customer support team. Our support team is available in Bengali and English, seven days a week, 24 hours a day via live chat and email.

Email: [email protected]

To learn more about c777, read our About Us page, which contains detailed information about the platform's background and goals.